Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What kind of warranty comes with my Cradle device?
All electronics purchased through Cradle come with a standard 12-month manufacturer warranty covering hardware defects and technical malfunctions.
How long does shipping take for high-value electronics?
We offer insured express shipping on all orders. Typically, domestic orders arrive within 3-5 business days, while international shipping can take 7-10 business days.
What is your return policy for opened gadgets?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.
Do you offer technical support for setup?
Yes, our dedicated technical team is available via live chat and email to help you configure your new devices and troubleshoot any initial setup issues.
Are the products sold on Cradle brand new or refurbished?
Unless explicitly labeled as 'Certified Refurbished' in the product title, all electronics sold on our platform are 100% brand new and factory-sealed.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Klarna and Affirm to help you manage the cost of premium electronics.